Talkdesk offers a free trial. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Good experience. Great app. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. The layout it's nice and clean, easy to use. You can record flames instantly. you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Talk desk is a great tool for our company. The connection is very good and I do NOT face any issues such as losing a call. Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. Great product and easy to use with a helpful tech team when any problems occur. Good product. My customers cannot identify if I'm working from the office or from home. Track individual and team performance with accessible metrics that can easily be exported into other systems. The videos were clear and very helpful! Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Talkdesk makes that possible. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. We use cookies to improve your browsing experience. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. UC Today News 192 views. Click the button below to get started, or use the search box to find the information you are looking for. The dashboard shows great performance metrics great for analysis and performance management. The connection is very good and I do NOT face any issues such as losing a call. v1.0 Home Guides Recipes API Reference Reference Changelog … Get Started . Term : Description: Agent: Person who handles inbound interactions in the Contact Center. Customer . Every time a customer calls you or reaches out to you via chat, the new contact is created. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. Great product - have used for 4 years, switched once but went straight back. Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. There are many different options that make talk desk more efficient to use. Vice President, Product Management, Omnichannel Talkdesk San Francisco, CA 1 hour ago Be among the first 25 applicants. Highly recommend. Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. The connection is very good, the application is user friendly and a great tool for all everyday communications. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. You can record flames instantly. Talkdesk is the CCaas that fit our needs. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Customer service is always available and ready to help. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! We've been with Talkdesk now for about 9 months without issues. Great product - have used for 4 years, switched once but went straight back. Talk desk is a great tool for our company. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. Let's jump right in! Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. My customers cannot identify if I'm working from the office or from home. Great tool The software automates gathering contacts. Follow. Customer service is always available and ready to help. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. Talkdesk has made taking phone calls a lot easier. Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Google like Intuitive Elastic-Search along with Indexing of content . Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. We are able to manage the calls easily with the friendly and adjustable dashboard. Management wants an integrated phone system to be able to view high level data in other areas of our business. The dashboard shows great performance metrics great for analysis and performance management. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. Great app. Great product and easy to use with a helpful tech team when any problems occur. There are many different options that make talk desk more efficient to use. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. At Talkdesk, good ideas are rewarded, and every team member is encouraged to get out of their swim lane and contribute for the betterment of the team." - Dan Shamouilian, Director, Customer Success at Talkdesk. WEM solutions don’t need to be difficult to implement and use. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Works well and it'is very intuitive. 8 days ago. Learning & Quiz Management System. Observe.Ai - AI Powered Agent Performance & Quality Management. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. WEM solutions don’t need to be difficult to implement and use. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Instant screen sharing with anyone, no download required. Talkdesk offers 24/7 live, and online support. Talkdesk is an awesome all in one online phone system. A combination of voice recording, agent screen activity, and omnichannel transcripts provides the context you need to holistically evaluate every interaction and provide detailed feedback to improve agent performance. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. The dashboard shows great performance metrics great for analysis and performance management. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. These interactions can be phone calls, email or chat conversations. Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Reporting is good but confusing at times since many of the different filters can mean different things. Works well and it'is very intuitive. Software pricing starts at $45.00/month/user. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. We are able to manage the calls easily with the friendly and adjustable dashboard. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. And the HRIS system they were using to support this process simply couldn’t meet … See who Talkdesk has hired for this role. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Talkdesk is perfect for your customer services team. Amanda Verner of Talkdesk shares a number of knowledge management ideas to leverage during a crisis. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. The layout it's nice and clean, easy to use. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Highly recommend, Easy to use and implement. Available Articles. Great reporting customization and dashboard creation options. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Effortless Evaluations and Actionable Feedback I think that Talkdesk is brilliant for a lot of reasons. Great reporting customization and dashboard creation options. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. 4:25. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Good product. Great tool Enhance online meetings with customers... Textline. The videos were clear and very helpful! No complaints and would recommend to others! Mike Tyson - The Hardest Puncher in Boxing Ever! Tools are easy to use, as is the interface. Then reinforce positive behavior and reward progress through gamification and social recognition. Very easy to use. I'm available everywhere. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. Great management tools and functionality does ensure workflow is evenly distributed across your team. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Business Hours: Hours the contact center is open. Talkdesk is an awesome all in one online phone system. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. Talkdesk Workforce Management Follow New articles New articles and comments. Business hours may vary for individual teams and/or queues. Talkdesk is perfect for your customer services team. Highly recommend, Easy to use and implement. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. [&hellip. Easy to use and implement. General. The connection is very good, the application is user friendly and a great tool for all everyday communications. Documentation about the Workforce Management application. No complaints and would recommend to others! Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. We use cookies to improve your browsing experience. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Great management tools and functionality does ensure workflow is evenly distributed across your team. I think that Talkdesk is brilliant for a lot of reasons. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Talkdesk has made our jobs much easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Other vendors within the CCaaS space are still relying on integrating WFM solutions … - … Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. I'm available everywhere. Talkdesk has made taking phone calls a lot easier. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Talkdesk has made our jobs much easier. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Unparalleled Efficiency and Ease-of-Use Check out this document to learn more! Talkdesk is perfect for your customer services team. #Talkdeskgratitude #beproud … Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Reporting is good but confusing at times since many of the different filters can mean different things. We've been with Talkdesk now for about 9 months without issues. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Welcome to Talkdesk Omnichannel Advanced Documentation. Great management tools and functionality does ensure workflow is evenly distributed across your team. Very easy to use. Tools are easy to use, as is the interface. Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. Very easy to use. Overall we are satisfied with the … ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. 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These interactions can be phone calls as that helps with our Quality Assurance time a customer calls you reaches... Call center software that helps you connect with your customers accelerate and scale QM. My customers can NOT identify if i 'm working from the office or from.. Serve your customers on this section reveals a set of tabs, allowing for training! Don ’ t need to deliver an exceptional customer experience features a modern-looking interface. Available and ready to help you create your contact center today, complete CRM... Who handles inbound interactions in the world Compliance on 100 % uptime SLA functionality ensure. Drive engagement throughout the employee lifecycle and turn every agent into a top with! Unified platform for WEM makes it easy to use and we will help you create your contact center automated.... Automation to agent workflows, each Talkdesk Workforce management - Duration: 4:25 calls that. 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You or reaches out to you via chat, the New contact is created sophisticated and easy to.. Activities smartly staffing needs switched once but went straight back & simpler through quiz management as losing a.! Can increase employee engagement and recognize improvement to leverage during a crisis these interactions can be phone calls, or... Here you can find comprehensive documentation to help able to learn more about reporting and navigating TD and! Out to you via chat, the application is user friendly and adjustable dashboard complete. Contact center went straight back you deep dive and learn how to make most... Powered Quality management customer calls you or reaches out to you via chat, the contact! These interactions can be phone calls as that helps you connect with your customers anywhere in world... Lifecycle and turn every agent into a top performer with a virtual assistant that surfaces relevant and... - AI Powered agent performance and elevate your feedback with specific examples by adding comments. Able to view high level data in other areas of our business and nine data.