I know that the crystal and the dial are not authentic. Send it anytime and I will give you an estimate for its repair. The local watchmaker here in Boston would charge me around $400 but by sending it to Mark I save about $275.00 and get it done by a man with many years of experience……. Orderly receipt and service replies, while my watch was away. They get scratched, shattered (if they are sapphire), or overused to the point that it gets very hard to see through them. Therefor I believe that for these pricey timepieces, a slightly higher price is justified. Uncle Louie would bring his Caddy to the dealer for an oil change and his cost was $40. However Rolex will replace crystals, dials, etc and polish depending on condition. Rolex watches should be only purchased from Official Rolex Retailers, who are authorized to sell and maintain Rolex watches. Could U please tell me where you are located and do you have a phone number? Both came back working great. Thanks Mark…. ... it comes at quite the cost. It recently stopped working though and he isn’t sure what caused it. I have had routine maintenance on it several times and also replaced the stem. Mark, you do incredible work. After receiving a quote from an authorized Rolex/Tudor local jewelry store I did some research on different overhaul options of my vintage Tudor watch. The 44mm chronograph, which retails for 61,350 AUD (~ 47,580 USD) and contains over 192g of gold is a favourite of celebrities like Conor McGregor, David Beckham and Mark Wahlberg. Please let me know how to mail you the watch for servicing. I have a copy of the price quote from the factory for you to look over. So I see humidity in dial, still works but needs full service and Amy repairs. He found my website, we talked on the phone and he made the trip to Kane this week. 239-284-2464. (The video’s figures are different, as they’re not only calculating in USD but also using an outdated, lower gold price. Take these two otherwise identical Rolex GMT-Master IIs (ref. I was gutted as I have a robust Omega for weekend duty. Would an overhaul fixed the problem? You do great work, Mark. Great article Mark & comparing car dealerships for service to a good mechanic shop was spot on. Your watch is completely taken apart during the overhaul process. But gold has two big downsides when it comes to watchmaking. Shipping your watch to the USA could be a challenge when it’s coming back as over zealous Customs agents may apply a customs/duty fee to the watch. A complete overhaul includes the complete disassembly of the movement. Being a Rolex, you need to have Midas’ touch to be able to work on it (we’ll see ourselves out…). Rolex had no interest in hearing it. Excellent service and communication. Rolex Watch Polishing The purpose of watch polishing is to restore the original appearance of the watch. Not only is real gold immediately recognisable and immediately eye-catching, but it’s also a clear sign of wealth: with gold currently fetching just under 81 AUD a gram (and continuing to enjoy a steady rise, ABC News reports), you can be carrying around several thousand dollars of value in raw materials alone. 1675) that sold last year in Sydney: the more worn one sold for $7,000 more than the less worn one. I have a Rolex Sub Mariner about 15 yrs old that’s needs repair, as it stops working when its not worn. Mail my Rolex for cleaning. There is a loose piece of crystal preventing the hands from turning. I have a Datejust Rolex that need to be cleaned and the band needs to be fixed. Why You Aren’t Supposed to Polish a Watch. Hi, found your website and have a question. Thank Mark! Please let me know your thoughts and any advice on best way to handle this repair. Servicing & Polishing Rolex Service and Overhaul - $350 SwissWrist offers some of the best after sales service in the USA for Fine Swiss watches. I didn’t have time to look at it until recently, but it turned out that the collet spring had fallen out due to the collet spring screw not being properly tightened. Geneva, NY. I would recommend your work to anyone! This blog is realy informative for all and really like that! Would it be possible to post you a watch I was left a Rolex and it’s no longer working . Chrono Sky’s experts effortlessly restore the scratched Yacht-Master II to its former glory – but as the video reveals, it comes at quite the cost. The movement is electronically calibrated and placed into the case. Don’t know what, if any difference, that makes. If the average cost of a watch is around $15,000 (estimated) and the cost of a service is around $400 then it is just 2.6% of the cost of the watch itself. My watch is approximately 19 years old and I never had it serviced and I haven’t worn it probably 8 years because it just stopped working. My question is the same, “Do you use original factory parts?”. Came in just before 12/25 to add to my 14 other watches in my small collection. Do you have a Rolex parts account, or are any needed items replaced with after-market parts? Rolex Switzerland said that Rolex NY could not possibly have made a mistake and that I obviously did not care about the file cabinets full of accolades about Rolex. It’s less shiny if it’s scratched, too – so many gold watch owners elect to get their watches polished after a few years of wear and tear. Thank you for any help that you can give me. My dad has a really nice rolex that his dad gave him, and he wears it all the time. Stated prices for repair and service with very reasonable turn-around-time. It seems like you do some incredible work on a Rolex watch. Mark did an overhaul on my GMT Master II Coke and it was amazing…. There is nothing wrong with the hands, but the luminous is just faded. Took it to the Local ROlex seller in Belfast and they have sent it back to be re polished, should be like new, £80 cost approx. Check my Web Site for more information about my Business: www.watchdoctor.biz, Here is a link to my Rolex Repair Page: www.watchdoctor.biz/rolex-repair/. scott j. sykora Thanks! After my call to his Kane PA shop, I felt more confident as I shipped my watch off for service. Wear it every Sunday at church. To all of those asking questions here, please read Mark’s website, all your questions are answered there, then just call him. I had it repaired and returned. The best…. watchdoctorpa@gmail.com Thanks, Mark. Thanks, I have a Rolex Oyster Perpetual Air King. Was my mom’s and am giving it to my Daughter. My dad always drove a Ford and Uncle Louie drove a Cadillac. Please keep in mind that Rolex is a fantastic company, but they have “lots” of overhead and expenses. My husband took his Rolex to a local Rolex authorized repair shop and was told that he would have to send it directly to the Rolex factory for repair. I look at my smartphone when I want to know the time. I need my 1959 so presidente serviced. What do you think it would cost to have you clean and repair to excellent condition? In each maintenance effort I was assured the time was properly set but it has NEVER been accurate. Watch crystals are by far the most vulnerable part on any Rolex watch. I came across Mark’s operation and requested a price, he was very responsive and I felt assured he would do a great job. Jorge. I am impressed with your write up and customer responses. Lots of customers are firm in their belief that they do better work than a local guy. Since I trust my watch and depth gauge accuracy with my life I could no longer trust that watch. Now it accompanies my beloved grandfather’s Hamilton Burton form 1952 you had worked on earlier. I really enjoyed this write-up. One stopped working after about 2 months. . Furthermore, the edges, such as those found on lugs or crown guards, are often intricately beveled and chamfered to an exacting standard. Thank you again for providing honest, excellent quality at a very fair price. Happy New Year! Contacted Mark concerning a repair on my Rolex president. I just want to thank you for your service. The maths works out like this: polishing removed 0.85g of gold from the watch. When I got it back I sold it because I could no longer trust my life to it. It’s all part of marketing and “mystique”. When we lived in Eastern PA we were in an area where expensive cars were the norm. Thanks for all your help and advice, so happy to have used your services. Good morning Mark, very interested in sending you My Daughters 2003 two tone date just. This process takes no time at all and it’s a great way to get your Rolex looking like new again. Thank you. I sent in my watch and within two weeks I received it back and I am very pleased with his work. I remember the saying that the local Mercedes dealer “treats you like a king, and charges you accordingly”. Depending on what has happened to a watch and the extent of the resulting damage, some Rolex watches may require extensive repairs and a large number of replacement parts. I bought a Submariner because I needed a watch that as a commercial diver I could trust my life on. Most people are just tired of getting overcharged for the same work that I do. The argument could be made that by polishing this Yacht-Master II, they’ve damaged its value in the long run. Left the conversation very informed and feeling like I had been knowing him for years. At The Hour Glass, we are at your service to help you choose the Rolex watch that best suits you, within the wide range of Rolex timepieces. Sure, "100% authentic Rolex" fans will go to an authorized Rolex dealer to have their crystal replaced. Case and case back need replaced and only a Rolex factory can do this.” I found your site on the internet and wondered if this sounds like something you could repair. I have an Omega Speedmaster Professional 3570.50. Rolex and Ford trucks: Why it pays to ‘baby’ your product, A Before-and-After Look at Some Recent Watch Repairs, Let’s Talk About Shock Resistance in a Watch, A Look at Hamilton Pocket Watch Cases and Dials. Our confidence in our ever-stricter quality assurance allows us to set a new standard in watchmaking: all new Rolex watches bought as of 1 July 2015 now come with an international 5-year guarantee. How do you ship & insure? In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Long answer is it depends. I leave on August 2nd, early in the morning. I may as well check things out. When my wife’s Datejust needs servicing, I’ll send it to Mark. 6028 e. colonville rd. I have a men’s Oyster Datejust and the second hand works when I shake it, but stops after about 10 seconds. Hi my submarine stopped working all of a sudden. 116688). Was very surprised at factory prices. I am not sure of its age but I guess it is over 65 years old having been with his wife when she purchased it many years ago. Perhaps the most reliable and nicest guy you’ll ever deal with……I wouldn’t go anywhere else! ( I think 1985) turn dial stem has fallen loose and does not work. It might be counter-intuitive, but a watch with more patina can sometimes fetch a higher price over one that’s not as worn. Joseph Pavia, i have a rolex cosmograph oyster that needs to be cleaned and the bracelet repaired I’m from South Jersey. It looks great and there is no trouble with it. I can’t supply a new dial or band, but movement parts are not a problem. The Rolex Forums is not affiliated with ROLEX USA in any way. They said they found a sheared off screw in side that was tearing it up. Thank You. Many factors come into play when it comes to the maintenance cost of a Rolex. Caring for your Rolex FIVE YEAR GUARANTEE. I grumbled and sent it to Rolex NY for a complete service. I’m hoping you will continue to work on my older Datejust for me. Could you please send me a quote for repair. Mark’s website does a great job of explaining his business, and what he does to each watch. Gerry Acquilano They also want to replace his perfectly good band for another $500. Wow, what a great website and great pricing!! With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time. I have known them to twist arms of musicians who have called me for advice, sayinng they were told if they had a non Steinway trained technician worked on or rebuilt their piano it was no lonnger a “Steinway”, This clainm is patently false. I then sent it to Rolex Switzerland. You don’t polish the watches though. I will NEVER send any watch I have that needs servicing to any one else. Here’s the story of my watch. Thanks, Mark. Clearly Rolex prices are driven by brand name and the advertizing that you mention is a big part of this. I have been a watchmaker for more than 40 years, live in a small town and have a shop with low overhead. The base price for the overhauls and Crystal is $800. Thank You Brad W, Great stories about quality work!! It costs around $800 to service a Rolex. How do i get it to you? A true craftsman can work for different people. It’s a process that’s mesmerising to watch as well. I have the watch for over 17 years and wore it everyday. Customise your D'Marge reading experience by selecting your preferred region below. What would be a reasonable estimate you could provide? As any Rolex watch owner will likely tell you, the surface of the watch comes alive thanks in part to a sublime mix of brushed and high polish finishes on the case and bracelet. Finance Expert’s Warning For Australians Investing In Gold, Take these two otherwise identical Rolex GMT-Master IIs, ‘Sporty’ Watch Selling Trick Can Make You Thousands, Good ‘Aussie’ Bloke Russell Crowe Answers The Question On Every Watch Geek’s Lips. Also do you replace the main spring when servicing? . You have always done excellent work on my watches and will continue to send my business to you. I found the it to be out of spec for a chronometer. I check the watch on my watch winder for a few days before it is shipped to make sure the auto, date and timekeeping are proper. It would be better if you can drive across the border to mail it to Mark. a break down of big business and a small business. They also have a multi-million dollar advertising budget, sponsoring events like the Americas Cup sailboat races, Wimbledon and more. You are a example of this. Probably 1990 ish. Mark. What are the mailing instructions. As a result of the expertise required, the cost of servicing a Rolex is on the high side. Thanks, David. Joseph, since you are in Canada have a look at Al Archer watches. If they’d rather polish their watch and keep it looking flawless, by all means. A luxury watch that has an old and unattractive crystal makes your whole watch look old and cheap. A Date, a 14000 Airking, and a 6424 Oyster. What could be wrong with it? I have had two watches cleaned by you. On average, a watch cleaning should cost anywhere from $45 to as much as $250 for a higher-end brand such as a Rolex. I like Rolex but not that one. I will send more. Thanks for service in past on my Rolex, you’re the best. To my knowledge it has never been serviced. How do I make arrangements to have my Rolex cleaned? watchdoctorpa@gmail.com mark. We took it in to get sized and they said that the band was not good and not to wear it, there is a small scuff on the crystal, the face was the wrong color. My watch looked like it had been destroyed, after a fall of only a few feet onto the tile floor. Send me a quick email and I will send more info. I should have left a comment for Mark many years ago. Please advise how I should ship it to you. He is fantastic. Don’t really want to pay extortionate prices would you consider posting back to wa Australia. By following all of these steps, you’ll keep your watch clean while still preserving its high polish. Jul 10, 2020 Henry Phillips. The other side of the debate would say that people should be able to do whatever they want with their watches. I’d love to say that your repairs are up to the standards of these other shops and perhaps they are. No aspect of Rolex ownership is as widely debated as the issue of polishing. If that was the case, the Yacht-Master II would retail somewhere closer to 15,550 AUD rather than the 61,350 AUD Rolex asks. What is the best and most economical way to send the watch to you for servicing. Great article. What do you do to assure it is running accurately? I fractured the crystal on my new watch. I do not own a wrist watch. Top notch and great communication through the entire process. He does a BETTER job than the factory store in NYC, 38 years of being a watch doctor is the answer. Click here for instructions on how to enable JavaScript in your browser. I have tried manually winding it and put it in an automatic winder, but nothing works. Very pleased ! I sent it to Rolex Switzerland for attention with the explanation and complaint about the Rolex NY servicing. Please send me mailing instructions for cleaning and repair of a Rolex Oyster Perpetual wrist watch. Could you please give me some idea of the cost to do this? Just be sure to stop at Canada Customs and get the documentation showing that it has been exported. How would you charge to replace it? The completed watch is pressure tested to check water resistance. Can you fix that and do a cleaning on this watch., if so, how much would ut coat! I had them repair it. He’s in Canada and gets fantastic reviews on many wristwatch forums. please contact me I have the watch for over 17 years and wore it everyday. If you ask the most devoted watch enthusiasts, many of them would advise you not to polish your Rolex Submariner. Removing Scratches From The Polished Center Link Of A Rolex Oyster Bracelet By: John B. Holbrook, II March 19th, 2006. What is the best and most economical way to send the watch to you for servicing. Also, do you do appraisals and if so, how much do you charge? Never been opened, and is in phenomenal condition. I do each repair job one at a time and pay special attention to the needs of each individual watch repair. Rolex told me that it needed YEARLY cleaning to maintain that spec. Last year I found myself on-line seeking a jeweler to repair and clean my Rolex Submariner. I have a brand new Daytona. Thanks, Darby and Paul Reeves, Send me an email. Thank you. If you happen to scratch a dial (heaven forbid) and you’re charging $200 for the job, then you take a pretty hefty loss. Mark you have done excellent work on my watches. Is it true that if you have a vintage rolex that rolex will change the dial to a current one? Our Swiss grade Rolex watches are made of 904L steel, that is more costly and complicated to produce because it’s very hard, but it’s worth it since it is more rust and corrosion-resistant than other steels, and hold the polish much better than the 316L steel. Would you like a donation for whatever use it could be to someone who would still have use for it? Also ,Do you have a good used gold bezel for a prox 20 year old ladies datejust? I have a 2006 sub two tone blue face that has never been serviced. /, i would like to have my wifes date just serviced My rolex submariner just stopped allowing date and time adjustment. They have a beautiful office on 5th Ave. in New York City, a service center in Dallas and one in San Francisco, not counting the factory in Switzerland and various other centers throughout the world. I think it’s worth doing it properly rather than trying a DIY job I can get most Rolex movement parts for an overhaul. It was an easy fix for me, but probably not for most of your customers. Rolex Submariner Home Restoration Guide (Polish & Scratch Removal) The topic of polishing watches is something that splits opinions. They were more than happy with your work and your pricing. They all work and look great when sent back. A couple of years ago I noticed it kept stopping and I did not know you can wind it. He made it look like new again and I didn’t have to pay the exorbitant prices of Rolex’s factory service. Thanks again Mark, all the best to you & yours! We stumbled over here from a different website and thought Firstly, gold is quite heavy compared to other common watch materials such as steel or titanium, so it’s arguably less comfortable. I took a look at the watch and quoted him a cost of $250 ($200 for the overhaul , $40 for the crystal and $10 for new luminous on the hands). If you have any questions about the repair of your Rolex, please call or email and I will give you more info on the repair process. Awesome stuff. I’m in Louisiana. While the polishing process is incredibly satisfying to watch, CRM Jewelers relate that despite the lightness of Chrono Sky’s touch, the watch has lost a not-insignificant amount of value. There are engines with fewer. How much would this cost and where would I send my watch? Raving Fan of the Watch Doctor ! In checking the accuracy I found it out of tolerance by a small amount. The clasp doesnt grab anymore. Every Rolex is subjected to a stringent set of tests to ensure its precision and reliability. It’s a good idea to complete this easy cleaning process every two months or so to prevent dirt and grime from caking up in the Rolex watch. Having forgotten to change my Rolex at the weekend I scratched the case and strap rather badly. Each Monday, Wednesday and Friday we will deliver our top stories to your inbox. The cost of cleaning and oiling a watch is going to depend on the type of watch, geographical location and specialist performing the work. Sincerely, I noticed you were asked a couple of times about the Rolex parts account I saw no answer I guess that’s a no? The case and bracelet are ultrasonically cleaned, polished and refinished. Advise. It will not stay running. Thanks! Have Oyser perpetual date that need overhaul.
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