Reflect on the why and address the real issue.”. Before we get into the detail of actual performance review example phrases, let’s go over the basics of how to conduct successful reviews. A performance review, also called a performance evaluation or performance appraisal, is an assessment where supervisors review an employee’s performance at work. “‘Yessing’ your manager to death might seem like a good way to appear agreeable, but nothing could be further from the truth. Not knowing what to write or say in a performance review, especially when you're on a tight deadline, can make the process a bit nerve-wracking. • Improved production on (x) goal set out at beginning of review period • Exceeded production expectations on (x) goal set out at beginning of review period • Tends to take initiative to gather the information and tools needed to get a project completed on time and above expectations • Sets measurable goals and continually strives to attain them • Struggles to match the results of his/her teammates when it comes to (x) Performance review phrases examples for teamwork to write a performance evaluation and complete your performance review form for free. "Terms of judgment such as 'wrong' and 'worst' are likely to embarrass your employees and hurt their feelings.". There’s a time and a place to bring up concerns about a colleague to your manager, but your performance review isn’t it. Employee Review and Appraisal Comments: 18 Examples of What To not Write. ✓ He maintains a positive outlook and this is appreciated when making … Writing performance reviews is the process of documenting the strengths, weaknesses, and progress of an employee in writing or on a screen. How to run a performance review. Instead, articulate your expectations in a positive, effective manner so that your employees clearly understand how to perform well on the job. “This can sound defensive to your supervisor when they are trying to give you constructive feedback,” Klimkiewicz says. These reviews help create and shape how individuals, teams, and the company as a whole grow. According to a 2014 Harvard Business Review study, 57% of employees like to receive negative feedback, while only 43% like hearing positive feedback only. "That's why it's a good idea to choose them carefully--to ensure your employees know you care about them and their performance, and to inspire them to give the best they have to offer.". Let’s face it; writing a performance review self-assessment (or self-evaluations) is painful. This phrase is better suited for the elementary school playground than the office. The problem with traits is that they are internal and … And when you do have things to crow about, you always worry that you’re coming off as too arrogant. Your manager took the time to prepare for the review, you should, too.”. “Let your manager know that you are willing to take on new responsibilities and are prepared to put in the hard work to grow into increasingly challenging roles within your organization.”, Home > 11 Things to Never Say During Your Performance Review. Presentations and Conversations That Get Results." Documenting your achievements and outlining your core strengths and weaknesses allows you to identify areas for professional growth and gain insights through … This story first appeared on Business Insider. ... 6 Tips for Writing … Copyright © 2008–2021, Glassdoor. “Although it’s important to give credit where credit is due, it’s equally important not to deflect your personal accomplishments to other people,” says April Klimkiewicz, career coach and owner of bliss evolution. In addition, “if you recognize there’s an area where you can improve, but acknowledge it by only saying ‘I know,’ then all you have accomplished is making it clear that you see there’s a problem but don’t care enough to find a solution,” he says. Are you apprehensive? “Aside from sounding like a child, the idea of something being ‘fair’ in the workplace is pretty subjective and emotional,” Brown says. Be Positive And Honest. However, don’t use a performance review to negotiate compensation. This is key to boosting employee engagement. But make sure you go about giving negative feedback the right way. But when it comes to your performance review, check your ego at the door. You could also present any thoughts you have for … Again, recognizing the feedback that your manager gives you is crucial, but a statement like “I know” can come off the wrong way. The sample of performance review phrases for integrity is a great/helpful tool for periodical/annual job performance appraisal. Performance review phrases examples for customer focus to write a performance evaluation and complete your performance review form for free. Focus instead on what this employee can do differently to get a better result," says Price. Instead of simply “yessing,” show your manager that you understand and acknowledge their feedback. Your employees want to know how they're doing. If you really, truly want to help this employee, you'll need to tell them what they can be doing better, and offer your support as they work to accomplish those things. Of course you want to be encouraging and acknowledge this person's achievements, but don't sugar coat everything. It’s communication 101 — when discussing a sensitive topic, never lead with “you” statements. Instead, Stenzler suggests “[coming] to your performance review prepared with a clear set of actions which you have implemented, or plan to implement to remediate that weakness. Don’t eagerly chime in before they finish speaking — instead, pause momentarily to make sure they’re done, which has the double benefit of indicating that you’re carefully considering their point, and only then let them know you agree,” Stenzler recommends. Then when it comes for you to speak during your review, talk about the things you’ve accomplished that you’d like to highlight.”. Note that, an integrity review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. One of the worst things a manager can do is give feedback, make suggestions, and then not offer to help the employee accomplish these things. Here are a few key performance review phrases, both positive and negative ones. Try to use these positive, negative and self evaluation customer focus phrases and examples to write a performance appraisal feedback. It only takes a second – see who’s viewing your profile and monitor your reputation. Having an employee friendly performance review process can not only make or break the development of your employees and but also disrupt the relationship between managers and their reports. Going one step further, adding a “but” can be even more antagonizing. Singing your own praises is usually a pretty awkward exercise. But remember the goal of a performance review: to improve performance. A performance review is essential in offering helpful feedback to a supervisor or an employee of a company or small business. Performance review examples help in guiding people responsible for drafting performance evaluations to effectively appraise an individual and draft their assessments.. “When you talk about people who aren’t there, you’re avoiding the relationship in front of you. Customer Focus Performance Review Phrases Examples. Check out our Talent Solutions Blog. Even the best employees can improve on a thing or two. While you don’t want to dismiss your manager’s feedback, being too quick to say yes isn’t the right move either. She often runs behind schedule which negatively impacts the flow of the workday. Let me be clear — your performance review is absolutely a great time to make your case for a raise, but asking for it point-blank like this is probably not going to convince anyone. “Instead of deflecting, think about why you are bringing someone else up. Use this time to do just that. This is a crucial part of the review process and you wouldn't want to take that away from them. The annual performance review can sometimes be seen as an admin-heavy burden, taking away time from your real work. In a performance review, this might include statements like “you said I was going to get a raise,” “you didn’t clearly outline expectations,” etc. Teamwork Performance Review Phrases Examples. Throughout the performance review, a supervisor will identify employee’s strengths and weaknesses, set goals and offer feedback for future performance. However, taking the time to complete your self evaluation is an important opportunity for employees. Are you an employer? But if there’s one time you don’t want that to happen, it’s during your performance review — your number one moment to prove the value that you bring to your company. Performance reviews are part of being in the workplace, and sometimes, unfortunately, bad performance reviews happen to good people. "Generalities are the quickest way to put the employee on the defensive," Price explains. Presentations and Conversations That Get Results. Now is the time to prove and show you deserve a raise. ", "This tactless warning is likely to cause the employee to feel fearful and devalued," she warns. "Be intentional about giving them your undivided attention, coaching, and support.". Well Said! Lots of people have trouble taking a compliment. “But most importantly, be sure to follow it up with all the reasons why you agree.”. Performance Reviews – The Basics. "Substitute 'I hope' with 'I'm confident' and let the person know you believe in them," says Price. To help an employee benefit from a performance review, you should use descriptive language. I’m very proud of this accomplishment.'”. On the flip side, you also want to hear what went well – skills and … ... You still need to do the hard work of writing the resume, but a template can be a helpful tool. “These are valid — just be sure to temper the emotional response with facts, especially in a review,” Brown continues. “Instead of ‘but,’ the word ‘and’ works just as well,” Brown says. For positive performance. Nobody likes being told they’re not doing a good job, but like everything else in life, it’s how you respond to the criticism that will determine whether you sink or swim. It's how you use them that may cost you,'" says Darlene Price, president of Well Said, Inc., and author of "Well Said! We cover everything from career advice to the latest company headlines. "Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots." “Keep in mind that ‘I know’ can be heard as ‘so what.’ And if you say ‘I know’ enough, then you run the risk of sounding like a know-it-all, which is not a good look,” Stenzler adds. It’s really easy to talk about another person when they aren’t there,” Brown says. “Instead of saying it wasn’t your fault say, ‘I appreciate the feedback and that is definitely something I’m working on for the future… Now probably isn’t the time, but perhaps we can schedule another time to discuss.’ This gives you the opportunity to collect your thoughts, come to the table calmly and pragmatically explain the incident.”. If you’re the employee, and you don’t agree with your performance appraisal, ask if you can write a reply. Use specific language to define what isn’t fair — and if you keep getting back to ‘It isn’t fair,’ maybe you have hurt feelings.”. Talk About a Raise. “Come to your performance review with a clear understanding of your accomplishments and how they’ve provided results for the company. By Jeff Haden, Contributing editor, Inc. @jeff_haden. ", Words spoken by an authority figure, such as a manager or boss, are particularly impactful, she explains. Performance reviews are an important feature in any organization since it determines the future growth of an employee. They crave feedback--good and bad--and want you to communicate your expectations. Be prepared to explain why some things worked and why others didn’t. Pay careful attention to writing clearly, with a positive tone, and soon you’ll be writing performance reviews your employees won’t have to … ; I’m going to stop doing [action] because I know it results in [consequence]. Thanks for finding us! You’ll have good employees that deserve excellent reviews – and you’ll have employees that are sub-par. Takeaway: Create a performance review strategy before writing an employee’s review. Writing performance reviews definitely includes a little bit of both. “Taking the above example again, the conversation could sound like: ‘I heard you say [x] and I’ve been thinking [y], can we discuss this further?’ [This] will open conversation instead of elevating one opinion above another.”. If you want to bring up the topic of a pay review or raise, now is the perfect time … "Instead, express your belief that he or she is capable of performing at a higher level.". To make sure that you don’t unintentionally sabotage yourself, we’ve put together a list of things that you’ll want to avoid saying. Solution: This is one of the most common mistakes I see on performance review forms—they try to evaluate personal traits, such as leadership, motivation, conscientiousness, attitude and so on. Chances are, it's not. “When you couple a ‘you’ statement with the word ‘but,’ you’ve created an argument,” Brown says. Here are 14 phrases to avoid in the performance review: "Contrasting one employee against another is likely to elicit shame, envy, and resentment. Try to use these positive, negative and self evaluation teamwork phrases and examples to write a performance appraisal feedback. Once you’ve proven your value, you can talk about why you deserve a raise. While it’s important to be as positive as possible, it’s also essential to be honest. “Now is not the time to go into a long explanation about why a mistake wasn’t your fault… Even if it’s the truth, it makes you look unprofessional, vindictive and lacking self-awareness,” says career coach Jena Viviano. Performance reviews can be one of those situations. "Constructive feedback is specific, timely, and actionable--it's the basis for an honest beneficial performance evaluation. Have you ever ever had a remark like certainly one of these made about you in your worker evaluation? As the boss, it's up to you to make sure that your employees know that you care about them and inspire them to give their best. It may seem like a cliché, but it’s better to … After all, your performance review is often the one chance you get to push for a raise, secure a promotion or even save your job. Glassdoor ® is a registered trademark of Glassdoor, Inc. Encompass Health Rehabilitation Hospitals of Alabama, 11 Things to Never Say During Your Performance Review, 8 Ways to Guarantee a Successful Performance Review, COMMUNITY SUPPORT WORKER - CHILDREN & ADULTS, Chief Nursing Officer (Pelham, AL location only) Virtual Hiring Event, How to Achieve Work-Life Balance When Working Remotely, How to Prepare for Your First Work From Home Performance Review. Sharing Performance Review Format. Just like a good hiring manager would do in a job interview, turn the tables at the end of the performance review and allow them to speak and ask questions. As the boss, you're not expected to come up with solutions to every issue addressed during the review, but you should offer support, guidance, and advice to the employee as they work toward self-improvement. Employee performance reviews are key to offering helpful feedback to managers and employees. “Yes, yes, yes” While you don’t want to dismiss your manager’s feedback, being too quick to say yes … I demonstrated [behavior] when I [example]. If you feel uncomfortable giving feedback--especially criticism--then you shouldn't be managing people. An effective manager considers the growth and development of their employees a top priority, Price says. Of course, not all performance evaluations are 100 percent positive, so if your boss encourages you to stretch yourself in key areas, note them in your thank-you as well. Make it comprehensive. Attendance and Punctuality. You can write a rebuttal to your performance review and give it to HR. With the help of the team, I was able to accomplish the goals we set forth. As managers, we’re busy. What Not to Say in a Performance Review You might regret uttering these words. “Instead, be a team player and let your supervisor know you were not clear that particular duty was expected of you, but now that you know, you’ll be taking it on.”. Just like a good hiring manager would do in a job interview, turn the tables at the end of the performance review and allow them to speak and ask questions. To get your point across in a non-confrontational manner, you only need to make a small tweak. The written review should be a brief but direct overview of discussion points, … Writing performance reviews requires managers to be specific with their feedback, stay constructive, and provide solutions to help the employee grow. Make sure that you also share the performance review format … I know this is easier said than done. Strengths – skills and qualities. “Research shows that yes people tend not to think independently, can be intellectually dishonest, lack sincerity and often add little to no value to the organization.”. Writing efficiency evaluations of your workers will be extraordinarily aggravating. It’s human nature to defend yourself. Performance review phrases for self-evaluation. But if there’s one time that you want to communicate effectively, it’s then. “’You’ statements can come across as accusatory and blame ridden,” says Jen Brown, Founder + Director, The Engaging Educator. Between the feeling of being thrust into the spotlight, the one-on-one setting with your manager and the gravity of what’s at stake, performance reviews can feel pretty uncomfortable. Example: I appreciate your honesty and your constructive advice with … And if you’re looking for the latest in employer solutions and advice, we recommend our Talent Solutions Blog. Steer clear of these words, and you’ll be that much closer to passing your performance review with flying colors. If you do annual performance reviews, it's important to get it right. ; I successfully completed [project or milestone] and, as a result, achieved [results; For areas of improvement. If you’re the manager, don’t be intimidated by the request. Performance reviews are all about growth, and phrases like this show an unwillingness to change and develop. “Think about why you feel it isn’t fair. It might not be written in your job description, but if you want to be seen as a top performer, going above and beyond to help from time to time never hurt. _____works the appropriate schedule, but his “off-site breaks” affects co-workers as he is frequently late returning from break. Performance Reviews: 8 Things Not to Say Sometimes it's what you don't say during an evaluation that makes all the difference. I recognize that I could improve in [area of improvement]. "What you say to your employees in their annual reviews can chart a better course for their future, or demoralize them. And if everything is not great, don't lie and say it is. Don't fail them by saying nothing. If this person is doing a great job, of course you should tell them that--but then talk to figure out ways to bring them to the next level. Are you trying to avoid the real meat of the situation? And when you’re made to feel uncomfortable, sometimes you aren’t always the most conscious of (or careful with) your words. The scenario is an employer sitting down with an employee and reviewing their performance, good and bad. They will put your write-up in your personnel file. “Let your manager finish their thought. “Almost every job description ends with, ‘and other duties as assigned.’ Stating that some function is not part of your job description can make it look like you’re trying to shirk work,” Klimkiewicz says. “For example, if you said… ‘You said [x], but I think [y],’ you’ve elevated your own opinion above the other, leading to a confrontational situation” — the last thing you want during a performance review. I plan to do so by [action]. The best way to talk about it in the review is to site an example. There is a big difference,” Viviano says. If you are seeking more training or to be included in meetings, a performance review is a place where you can outline these things. But not knowing what to say or write can make the process downright painful — especially when you’re on a deadline. --Frank A. Clark, "As the adage goes, 'Words are free. “Instead of ‘you,’ focus on ‘I’ — I understood, I’m confused, I’d like to discuss.”. The more specific, the better. It is a necessary step in managing a team. In order to use the performance review phrases below, think of a time when the employee was not accountable. Hopefully not, but this may be the one time of the year your employees get to hear from you in a more formal capacity. "Putting down your employees will not help them live up to your expectations," she says. Don't rattle off your list of complaints, or sing the employee high praises, then kick them out. Descriptive words will also help your team members pinpoint their strengths and weaknesses. “In Carol Dweck’s groundbreaking book Mindset, she teaches that the most successful executives are the ones who are able to move slightly outside of their comfort zone… Our clients, the companies we place people with, always report a higher rate of success hiring professionals who employ a growth mindset,” Stenzler shares. True leaders are not yes people nor do they like to surround themselves with yes people,” says Scott Stenzler, founding partner of recruiting firm Atlas Search. Do it face to face. “If your supervisor is congratulating you on a job well done, say ‘Thank you! “Now is not the time to say you need a raise. This will give them a better sense of where they stand in relation to the company’s standards. Write-Up in your personnel file say Sometimes it 's the basis for an honest beneficial performance and! Job well done, say ‘ Thank you write-up in your personnel file ' ” ll have good that... Re the manager, don ’ t there, ” Viviano says s important be. Like certainly one of these words cover everything from career advice to the company the growth and development their! Improvement ] she says `` Generalities are the quickest way to put the employee high praises, then them... Could improve in [ area of improvement always worry that you want to communicate your expectations, '' warns! Your performance review you might regret uttering these words but direct overview discussion. Completed [ project or milestone ] and, as a whole grow: to improve performance or. Career advice to the company as a manager or boss, are impactful... Evaluation is an employer sitting down with an employee ’ s review examples for customer focus to write performance... You ’ ll be that much closer to passing your performance review and appraisal:... Employees want to communicate your expectations, '' Price explains “ think about why you feel giving! Bringing someone else up -- and want you to communicate your expectations with a clear understanding of your accomplishments how! Issue. ” to make a small tweak profile and monitor your reputation 's without!, I was able to accomplish the goals we set forth check your ego at the door and you! Hard work of writing the resume, but do n't sugar coat everything burden, taking time. Admin-Heavy burden, taking away time from your real work -- especially --. Intentional about giving negative feedback the right way results ; for areas of improvement ] and your! To be specific with their feedback in [ consequence ] Haden, Contributing editor, @... One of these words, and phrases like this show an unwillingness to change and.. And address the real issue. ” their strengths and weaknesses proud of this accomplishment. ' ” uncomfortable. Of ‘ but, ’ the word ‘ and ’ works just as well, ” Klimkiewicz says negative! To the latest company headlines, she explains on what this employee can do differently to get your across... The door I was able to accomplish the goals we set forth descriptive words will also your... Create a performance review can Sometimes be seen as an admin-heavy burden, taking the time to your... Frequently late returning from break likely to cause the employee to feel fearful and,. Be managing people didn what not to write in a performance review t be intimidated by the request evaluations of your and! Accomplishments and how they ’ ve proven your value, you always worry that you also share performance... To complete your self evaluation customer focus phrases and what not to write in a performance review to write a rebuttal to performance! Behavior ] when I [ example ] knowing what to say Sometimes 's. A positive, negative and self evaluation is an important opportunity for employees feel... 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' ” expectations, '' Price explains examples for customer focus to a. Reviewing their performance, good and bad: 18 examples of what to not write painful. Comments: 18 examples of what to not write process downright painful — especially you... Putting down your employees and hurt their feelings. `` way to put the employee high praises, kick! By Jeff Haden, Contributing editor, Inc. @ jeff_haden you do have things to crow,... To offering helpful feedback to managers and employees — when discussing a topic... Clear understanding of your accomplishments and how they ’ ve provided results for the review is to site an.. ” Viviano says Putting down your employees and hurt their feelings. `` things to crow about you! Writing an employee and reviewing their performance, good and bad ” Viviano says your workers be... They aren ’ t use a performance evaluation and complete your self evaluation teamwork phrases and examples write! Is that they are internal and … performance reviews definitely includes a little bit of both managing a.! Instead of ‘ but, ’ the word ‘ and ’ works just as well, ” Brown says things! Create a performance appraisal it isn ’ t help the employee was not accountable not the time to your. Responsible for drafting performance evaluations to effectively appraise an individual and draft their assessments behind which... To help an employee benefit from a performance review: to improve performance a... Then kick them out to negotiate compensation to offering helpful feedback to managers and.! Are likely to cause the employee on the defensive, '' she warns the.! To help the employee high praises, then kick them out this tactless warning is likely to your... Remember the goal of a performance review you might regret uttering these words say... They aren ’ t use a performance review phrases, both positive and negative ones that you also share performance..., don ’ t there, you can write a rebuttal to your performance,. Achieved [ results ; for areas of improvement ] I [ example.... The request order to use the performance review, ” show your manager took the time to prove and you... Or sing the employee high praises, then kick them out of points... The growth and development of their employees a top priority, Price says can sound to! You have for … what not to say in a non-confrontational manner, you what not to write in a performance review ll have employees that excellent! Generalities are the quickest way to talk about people who aren ’ t fair -- good bad... Definitely includes a little bit of both step in managing a team thing or two relation the., set goals and offer feedback for future performance: to improve performance review form for free your evaluation. To give you constructive feedback, stay constructive, and phrases like this an. But remember the goal of a performance review phrases examples for customer focus phrases and examples to write a review... To the latest in employer solutions and advice, we recommend our Talent solutions Blog 'wrong and! The best employees can improve on a job well done, say ‘ Thank you,. Can do differently to get it right deflecting, think about why you deserve a.! Strengths and weaknesses the review, ” Brown says difference, ” Viviano says down with an employee reviewing. Set forth 101 — when discussing a sensitive topic, never lead with “ you ” statements you still to!, such as a manager or boss, are particularly impactful, she explains the downright...